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Refund&Return Policy

Refund

Don’t Love It…You’re Free To Return It.

If you don’t love it, return it. Nerout is committed to quality products and your satisfaction is 100% guaranteed.

If for any reason you are not completely satisfied with your purchase after it is delivered, you may return it within 30 days of time of purchase and receive a full refund for the price of the product.

Shipping charges will not be refunded. Nerout does not supply pre-paid shipping materials for returns or cover the returned merchandise shipping fees.  We will issue your refund within (12-24) hours of receiving the returned merchandise.

RETURN INSTRUCTIONS:

1. Ship the products back to our return facility at: 26 Church St, Burlington, VT 05401, US

(We do provide a FREE RETURE LABLE currently so please make sure the information is accurate when you send it.)

IMPORTANT: PLEASE WRITE YOUR NAME AND ORDER NUMBER ON THE OUTSIDE OF THE BOX

2. Emai via  [email protected]

to let us know your order number and to give us confirmation that the canvas you want to return is in the mail en route to us. (IMPORTANT: ORDER NUMBER MUST BE INCLUDED)

3. Once received we will ensure the products is not damaged and then help you 1-on-1 with the process of getting your refund or exchange, which will be processed 12-24 hours after receiving the returned merchandise.

BE SURE TO SAVE YOUR RETURN LABEL RECEIPT FROM THE POST OFFICE YOU HAVE PROOF OF RETURN.

For more details, please feel free to reach out via:

Call Us:+1(802) 465-1246

E-mail: [email protected]

Address: 26 Church St, Burlington, VT 05401, US

When can I receive a refund? 

All refunds will be credited to the original payment method. The time of refund is usually within 7 to 14 business days after we receive the returned items. Please contact your bank to find out when the refund will be returned to your account. Due to the difference between Banks, it may take up to a few weeks for the credit to be returned to your account.

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